February 2, 2012 – Leading experts have highlighted quality concerns with business processes, especially in an outsourcing context. Michele Cantara, VP BPM Research at Gartner noted, “Process owners and BPO customers often underestimate the true error rate of their processes. Gartner has seen instances where the true error rate for an outsourced process turned out to be 13 times higher than previously reported by manual quality audits. Advanced BPM technologies that support process discovery are revealing such underestimation of error rates.” Forrester's ‘Creating An SOA-Enabled BPO Platform’ report specified, “The quality with which an outsourced process is being performed is critical to BPO customers, particularly as standards for accuracy are escalating. Providers are turning to quality control tools like BeyondCore, which help identify which data entry fields are subject to recurring errors and which individual BPO agents are most error-prone, to help optimize delivery of BPO processes.” A 2009 Stanford University student research study facilitated by BeyondCore concluded, “US insurance firms drastically underestimate their Total Cost of Ownership, because they misunderstand, underestimate, and ignore many of the hidden costs, such as Total Cost of Errors and Cost of Control, for their business process.”

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During the first half of 2012 BeyondCore is conducting a unique study of the quality of business processes to establish the true extent of this problem. Up to 25 companies with revenues over $1 Billion can participate for free in this study as long as they sign up by March 30, 2012. Participants will receive highly accurate error rate reports for their invoice, claim or application/policy processes. Detailed participation terms are available here.

December 30, 2011 – BeyondCore, Inc. today announced the production release of its patented Privacy and Security offering: SplitSecure. Even before its production release, SplitSecure received significant mindshare from leading analysts at 451 Group, GigaOm and others and was featured in the New York Times and Globalization Today.

If you are a leading healthcare, financial services or business process outsourcing organization, please contact us to learn more about special early adopter offers.

November 30, 2011 - Wendy Nather, the Research Director of Security at the 451 Group released a report on SplitSecure entitled ‘BeyondCore marries processing quality management with cloud data security.’ Selected excerpts:

“Security has long needed some transaction-centric analysis to go along with its network- and data-centric protection, as well as role-based access control. … we see SplitSecure as an ideal technology to round out other areas of security and IT governance - not just for compliance, but for business process security and fraud-risk modeling.”

“BeyondCore has its business process analysis expertise and algorithms on which to layer a transaction-centric data security modeling tool - something that the industry has badly needed, and which brings security that much closer to the business.”

“Besides being a sales facilitator for outsourcers and providers, and an adjunct to other types of risk and compliance modeling products, SplitSecure could be used to identify security vulnerabilities within the business processes themselves.”

“We see the usual systems integrators, cloud providers, BPO and business process-as-a-service vendors as potential users of this technology; they can certainly use it to help sell the outsourcing angle and get closer to demonstrating their TCO claims while addressing security issues at the same time. Larger enterprises will also find a use for SplitSecure themselves, particularly as a compliance tool in their arsenals.”

Wendy joined The 451 Group after five years building and managing all aspects of the IT security program at the Texas Education Agency, which serves 4.6 million Texas students. She also provided security guidance for the datacenter consolidation of 27 Texas state agencies. Wendy previously worked in various roles in the investment banking division of Swiss Bank Corp (now UBS), including helping to build Europe's then-largest private trading floor. Based in Chicago, Zurich and London, she also served as the first IT Security Director for the EMEA region, managing the security aspects of various mergers, IT operations outsourcing and the division's first Internet presence. Wendy is coauthor of the book The Cloud Security Rules.

The full 451 Group report is available at: https://www.451research.com/report-short?entityId=70097.

July 26, 2011 - BeyondCore was mentioned in the Gartner Hype Cycle for Cloud Application Infrastructure Services (PaaS), 2011 report.

July 25, 2011 - BeyondCore was mentioned in the Gartner Hype Cycle for Business Process Management, 2011 report.

July, 2011 – The multimedia version of this article is available here, and a pdf version is downloadable here. One key excerpt:

SplitSecure seems to have found a way to automatically ensure that offshored or cloud-enabled data processing would not trigger privacy regulations even if hacked or stolen by insiders. So, does SplitSecure solve the privacy problem? Either way, the key is that SplitSecure offers an alternative approach to solving the privacy problem: not merely more regulation, but smart technology.

May 10, 2011 - BeyondCore was issued a security related patent, (Patent 7,940,929)

May 2, 2011 – Beyondcore was highlighted in Avasant's whitepaper "Improving BPO Performance: Leveraging Technology to provide the edge in BPO Delivery". The paper discusses the move away from labor arbitrage and towards advanced technology as a differentiator, as well as the impact true innovation can have. A PDF of the article is downloadable here. One key excerpt is this quote by Avasant's CEO, Kevin Parikh:

"From a technology perspective this is interesting, but the truly important question is what impact will such companies have on the outsourcing ecosystem? For example, what happens if a leading outsourcer manages to sign an exclusive deal with such a solution firm like BeyondCore, for a domain such as F&A Outsourcing? Given the importance clients place on quality, such a relationship could be a real game-changer for that market." - Kevin Parikh, Avasant CEO

April 26, 2011 - BeyondCore was issued a quality patent (Patent 7,933,934) and an operational risk patent. (Patent 7,933,878)

April 12, 2011 - BeyondCore was issued a quality patent (Patent 7,925,638)

December 7, 2010 - BeyondCore was issued a quality patent (Patent 7,849,062)

November 30, 2010 - BeyondCore was issued a quality patent (Patent 7,844,641)

November 17, 2010 – IAOP®’s Certified Outsourcing Specialist™ (COS) family of certifications, including the recently announced COS-TP (Transaction Processing), COS-HR (Human Resources) and COS-F&A (Finance and Accounting) certifications, supported by training programs offered by Global Talent Track (GTT) and testing platform developed by BeyondCore, are a standardized candidate evaluation procedure for the outsourcing industry. These certifications have now been approved by the U.S. Department of Labor enabling job seekers to retrain for outsourcing careers with federal aid. The press release is available here.

November 15, 2010 – BeyondCore won the Overall Most Innovative award at “UP 2010” - a Cloud Computing conference sponsored by Microsoft, PwC, CA, Verizon, KPMG, and Wipro. More than 150 Cloud companies including some of the largest such as Salesforce.com, Amazon, VMware, as well as some of the most exciting new startups competed for this award. The judges included the Director of the Center for Technology & Innovation at PWC as well as the Director of Cloud Computing at CSC. The event was organized by PwC and Cloudcor. Their Press Release is available here.

September, 2010 – The cover story of the September 2010 issue of Globalization Today focuses on Cloud Computing and features BeyondCore. The article was co-authored by the leadership of the IAOP Cloud Computing Chapter including Accenture, BeyondCore, Genpact, Infosys, and Microsoft. The article includes a Microsoft-Accenture-BeyondCore case study as well as an Infosys-BeyondCore case study. The multimedia version of this article is available here, a pdf version is downloadable here and the basic HTML version is available here. One key excerpt:

Infosys helped one of its leading insurance provider clients modernize their legacy policy creation infrastructure by leveraging a flexible cloud-computing environment. A key focus of the initial POC was how the BeyondCore Insight InaaS solution could enable rapid process innovation and optimization.

Even without any prior knowledge of the client process and data structures, the InaaS solution was able to interact with the client’s policy data and produce actionable insights in minutes. The complete “integration” of the EaaS policy system and the InaaS solution took less than two hours from start to finish and did not require traditional integration efforts.

July 22, 2010 – A cloud computing event organized by the IAOP Chicago Chapter, chaired by Kirkland & Ellis LLP, Kraft Foods and Northern Trust, in conjunction with the Cloud Computing Chapter chaired by BeyondCore, Accenture, Genpact, Infosys and Microsoft, will be held on July 22, 2010 in Chicago and will be broadcast by webinar as well. The detailed agenda is available here.

During this event, Accenture will present a Microsoft-Accenture-BeyondCore Case Study that exemplifies the business outcome oriented vision for Cloud Computing developed and promoted by the IAOP Cloud Computing chapter. The case study describes a POC project where Accenture and BeyondCore successfully collaborated in a Cloud Computing environment to improve the quality of a Microsoft invoice process outsourced to Accenture. The Microsoft Chief Procurement Officer had briefly referred to this Case Study as part of his keynote presentation at the 2010 IAOP Summit. However, this will be the first time that the full case study will be shared in public.

July 1, 2010 – The cover story of the July-August 2010 issue of Globalization Today focuses on Advanced Analytics and features BeyondCore. The article includes quotes from Accenture, ACS/Xerox, BeyondCore, Deloitte, Genpact, Infosys, Wipro and others to highlight the importance of advanced analytics and its expected transformational impact on the outsourcing ecosystem. The multimedia version of this article is available here and the basic HTML version is available here. One key excerpt:

Dr. Warren McFarlan, Harvard Business School professor and investor in analytics firm BeyondCore responded, “In a rapidly commoditizing outsourcing market, advanced-analytics capabilities are one of the critical differentiators that leading outsourcing firms can leverage.” Audrey MacLean, a well-known Silicon Valley entrepreneur, investor and consulting professor at Stanford University who has been recognized in Forbes’ Midas Touch list of top investors added, “As traditional sources of value creation are exhibiting diminishing returns on investment, outsourcing firms are looking for new ways to derive financial benefits for their clients. Advanced-analytics solutions are rapidly becoming the key new source of value creation.”

Clearly, if such leading academics and investors were taking this space seriously, I needed to learn more about it. I reached out to several analytics firms and outsourcing providers and most of them seem to be already leveraging advanced analytics in key outsourcing relationships.

May 18, 2010 - BeyondCore was issued a quality patent (Patent 7,720,822)

February 15-17, 2010 – Microsoft’s Chief Procurement Officer Tim McBride mentioned BeyondCore during his keynote presentation at the IAOP 2010 Outsourcing World Summit. He described a project where Accenture and BeyondCore successfully collaborated in a Cloud Computing environment to improve the quality of a Microsoft invoice process.

Microsoft, Infosys and BeyondCore jointly presented on "The BPO Service Value Chain in a Cloud Context." As part of this session, Infosys described a Cloud Computing POC project where Infosys and BeyondCore rapidly improved the quality of a leading insurer’s policy process.

BeyondCore’s CEO Arijit Sengupta Co-Chaired the Cloud Computing Track of the Summit.

January 18, 2010 – The International Association of Outsourcing Professionals™ (IAOP™) today announced the launch of a Cloud Computing chapter chaired by BeyondCore. The chapter co-chairs include Microsoft, Accenture, and Infosys.

IAOP’s chapter launch Press Release is available here and the IAOP Cloud Computing chapter home page is located here.

June 22, 2009 – The International Association of Outsourcing Professionals™ (IAOP™) today announced the launch of the first standardized Web-based aptitude test designed for the global outsourcing industry operational workforce.

The new solution – IAOP OperatorEvaluator powered by BeyondCore – will initially help buyers and providers of outsourcing services easily identify the most skilled outsourcing workers in key areas such as data entry operations. In addition, IAOP OperatorEvaluator will enable all regions of the world engaged in outsourcing to enhance and demonstrate their available pool of qualified workers.

IAOP OperatorEvaluator is a Web-based operator aptitude, productivity and quality test that will initially focus on data-entry oriented tasks. It checks an operator’s speed and accuracy based on a set of standardized test transactions that have been developed and approved by IAOP’s OperatorEvaluator Advisory Group (IOAG).

The full announcement and details of the IAOP OperatorEvaluator solution are available from the IAOP website.

Benny Xian, COO BeyondCore, spoke about the need for adopting innovation and best practice for the outsourcing industry at the 4th China International Software and Information Service Outsourcing Summit in Dalian. Other keynote speakers include Michael Corbett, Chairman of IAOP and Hu Jingyan, director general of Department of Trade in Services, Ministry of Commerce. Please see related news coverage at IAOP website or the CISIS official website.

On April 1, 2008 the Operator Evaluator site www.oeval.cn was launched in China. BeyondCore technology enables Oeval to offer online tests for people interested in English language BPO jobs. The site has been endorsed or highlighted by a Chinese government agency, several educational institutions and a leading Chinese job site.

CSIP (Chinese Government Agency) white paper titled "The Need for Innovation and Best Practice for Outsourcing" recommended BeyondCore technology to Chinese BPOs

"Based on the analysis provided by BeyondCore, a 30% quality improvement and thus a 15% labor expense reduction seems easily achievable for this process"

"BeyondCore has the potential of delivering significant competitive advantage to early adopters of this technology."

Michelle Quinn's article on BeyondCore appeared on the Business section front page on December 6, 2006.

BeyondCore was highlighted in Forrester's "Creating An SOA-Enabled BPO Platform" report available at the Forrester website. The following is a brief excerpt:

The quality with which an outsourced process is being performed is critical to BPO customers, particularly as standards for accuracy are escalating. Providers are turning to quality control tools like BeyondCore, which help identify which data entry fields are subject to recurring errors and which individual BPO agents are most error-prone, to help optimize delivery of BPO processes.

Thomas Friedman's (three-time Pulitzer winner, author of "The World Is Flat") October 6, 2006 Op Ed column titled "Big Ideas and No Boundaries" talks about BeyondCore as an example of how small companies are acting multinationally. The article is available on the New York Times website.

BeyondCore launched the Total Cost of Errors educational site at www.totalcostoferrors.com . Thought-leaders like Gartner and Deloitte have highlighted the enormous risks posed by the relative immaturity and low quality of certain Business Process Outsourcing vendors. The Total Cost of Errors (TCE) site highlights this problem and provides a framework for quantifying and managing the Total Cost of Ownership of Business Process Outsourcing relationships.