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| Keynote at China Outsourcing Summit |
Benny Xian, COO BeyondCore, spoke about the need for adopting innovation and best practice for the outsourcing industry at the 4th China International Software and Information Service Outsourcing Summit in Dalian. Other keynote speakers include Michael Corbett, Chairman of IAOP and Hu Jingyan, director general of Department of Trade in Services, Ministry of Commerce. Please see related news coverage at IAOP website or the CISIS official website. |
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| OperatorEvaluator launched in China |
On April 1, 2008 the Operator Evaluator site www.oeval.cn was launched in China. BeyondCore technology enables Oeval to offer online tests for people interested in English language BPO jobs. The site has been endorsed or highlighted by a Chinese government agency, several educational institutions and a leading Chinese job site. |
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| Guest lecture at Stanford University |
BeyondCore CEO Arijit Sengupta and COO Benny Xian were invited to guest lecture at their alma mater Stanford University. The session was broadcast live via SITN (Stanford Instructional Television Network). |
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| CSIP whitepaper endorsed BeyondCore to Chinese BPOs |
CSIP (Chinese Government Agency) white paper titled "The Need for Innovation and Best Practice for Outsourcing" recommended BeyondCore technology to Chinese BPOs
"Based on the analysis provided by BeyondCore, a 30% quality improvement and thus a 15% labor expense reduction seems easily achievable for this process"
"BeyondCore has the potential of delivering significant competitive advantage to early adopters of this technology." |
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| Featured in The World is Flat by Thomas Friedman |
BeyondCore was featured in The World is Flat (Release 3.0), A Brief History of the Twenty-First Century, written by Thomas Friedman, world-renowned author and journalist and a three-time Pulitzer Prize winner. |
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| Featured in Business Week Online |
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Steve Hamm (author of Bangalore Tiger) wrote about BeyondCore in a March 7, 2007 article entitled "Software to the Rescue." While discussing the BeyondCore automated quality monitoring and improvement solution he said: "I'm convinced that the more automation is applied to the routine aspects of services, the better." The full article is available on Business Week Online. The following is a brief excerpt:
When I prowled around on BeyondCore's Web sites I was impressed with the company's intellectual underpinnings. Clearly, Sengupta and his colleagues are determined to be thought leaders in the still-immature world of BPO and offshoring. They have created a new metric for the industry, Total Cost of Errors, and spell out its methodologies and concepts on their Total Cost of Errors Web site. |
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San Jose Mercury News article
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Michelle Quinn's article on BeyondCore appeared on the Business section front page on December 6, 2006.
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| Forrester Report |
BeyondCore was highlighted in Forrester's "Creating An SOA-Enabled BPO Platform" report available at the Forrester website. The following is a brief excerpt:
The quality with which an outsourced process is being performed is critical to BPO customers, particularly as standards for accuracy are escalating. Providers are turning to quality control tools like BeyondCore, which help identify which data entry fields are subject to recurring errors and which individual BPO agents are most error-prone, to help optimize delivery of BPO processes. |
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Thomas Friedman article in the New York Times
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Thomas Friedman's (three-time Pulitzer winner, author of "The World Is Flat") October 6, 2006 Op Ed column titled "Big Ideas and No Boundaries" talks about BeyondCore as an example of how small companies are acting multinationally. The article is available on the New York Times website. |
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Outsourcing Journal article
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The Outsourcing Journal (monthly newsletter and website sponsored by the Everest Group and part of www.outsourcing-center.com -the largest online educational resource on outsourcing) published an article written by BeyondCore describing the frameworks developed by BeyondCore and their applicability to outsourcing. It is accessible at http://www.outsourcing-journal.com/sep2006-barnard.html. Alternatively, you can download the printer-friendly pdf version. Article abstract:
Beyond merely asserting 'Quality is Key': If you can't quantify the benefits of quality, you are only paying lip service to it: As companies rush abroad to cut back-office costs, they forget one thing: the cost of small increases in error rates can wipe out the cost reductions from cheaper labor. Based on interviews with more than 50 financial services firms, BeyondCore determined that if the data-entry associated with one document costs $1, the downstream costs incurred for one document with a data-entry error can easily add up to $300. The solution: place far greater emphasis on quality than on processing cost. |
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Total Cost of Errors educational site launched
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BeyondCore launched the Total Cost of Errors educational site at www.totalcostoferrors.com . Thought-leaders like Gartner and Deloitte have highlighted the enormous risks posed by the relative immaturity and low quality of certain Business Process Outsourcing vendors. The Total Cost of Errors (TCE) site highlights this problem and provides a framework for quantifying and managing the Total Cost of Ownership of Business Process Outsourcing relationships.
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